Returns

Return Policy

Decorative Window Films takes pride in producing quality, professional products. I strive to ensure that each and every item that is shipped is in perfect condition.

Please Contact Me if you are experiencing a problem with a printed product that you have purchased from Decorative Window Films. Please include your phone number so I can contact you to resolve the problem.

Returns are accepted for product manufacturing flaws and defects and must be pre-authorized by Decorative Window Films. All original materials must be returned attached to product (yes, there has been an instance for this disclaimer). Non-defective goods are not returnable.

Decorative films are created as close to your dimensions as possible but there will be no return or refund due to the film size being somewhat over the dimensions ordered. Some trimming maybe necessary.

No return or refund will be issued due to nuances about your project that have not been disclosed to the personnel at Decorative films by maryanne during the ordering and sample picture preview process.
Example: text to be read from the outside, flag orientation to the left and not to the right..etc.
THE SAMPLE PICTURES ARE HOW THE FILMS WILL LOOK WHEN RECEIVED.

All returned merchandise is subject to company inspection and repair or replacement in lieu of credit or refund within seven (7) days of delivery. In all cases, Decorative Window Films liability shall be limited to its stated selling price of the product or service to the customer excluding S/H charges.

If installation and trimming instructions are not followed THIS WARRANTY IS VOID: THIS WARRANTY IS VOID IF THE PRODUCT IS: Damaged due to negligence, abuse, misuse, accident, modification, tampering, alteration, faulty installation and / or acts of God.

Failure to follow installation instructions voids any warranty either spoken or unspoken and no free replacement will be offered or given.

Decorative Window Films strives to produce professional results on each and every item that we produce. In the case of goods supplied by Decorative Window Films, we have the option to replace or repair defective merchandise. The customer shall have no right to cover by procuring substitute goods. Example: You can not go out and buy shades or some other product in lieu of your purchase with Decorative Window Films and return the order.

Other Stuff:
Normal delivery time is 10 to 15 working days from the time Decorative Window Films receives the confirmed order. Rush orders (less than 7 working days) maybe subject to an additional fee of 25%-50% of total order.

Wisconsin state and county sales tax of 5.5% will be included in the prices. (Wisconsin residents only). By ordering from Decorative Window Films you agree to the terms and conditions of Decorative Window Films.

It is the customer’s responsibility to ensure that any customized design does not infringe copyright laws. We require written authorization from an authorized agent for all trademarked, copyrighted, or registered logos PRIOR to printing the requested logo.

Decorative Window Films reserves the right to select carriers, including all package services, air carriers and motor freight carriers for delivery. It is our intention to select the most economical method of transit.

Decorative Window Films is not responsible for shipping delays caused by delivery services (IE. Fed Ex, UPS, etc.). All shortages, claims, and discrepancies must be reported to Decorative Window Films within five (5) days of delivery. Failure to make such a timely claim shall constitute a complete and irrevocable acceptance of the shipment.

If, for whatever reason, a shipment is returned to me due to an incorrect address, (supplied by the customer) nobody home, not picked up, etc., the customer shall be charged any fees charged by the returning delivery service.

– All returned checks for any reason will have a $35 handling charge applied to your account.

International Orders Shipping
As a courtesy to my international clients I will ship your orders by postal service if requested. This shipping method is at your own risk and Decorative Films by Maryanne takes no responsibility for receipt of package and will not be held accountable for refund or replacement should the package not be received.